Carrier's Responsibility When the carrier/truck driver signs for and accepts a shipment at our warehouse, it becomes his responsibility to deliver the shipment, complete and undamaged, to its destination.
Your Responsibility When the shipment arrives at your facility, it becomes your responsibility to check for shortages and/or damage.
BEFORE SIGNING the carrier delivery sheet, check for the following: 1. Do quantity of pieces received and the delivery receipt match? a. Please note on delivery receipt with driver shortage p/n and quantity. b. Keep a copy of delivery receipt with note for yourself. 2. Is there visible damage to the shipment (ex: box with holes/tears, smashed or dropped pallet/crate, parts visibly broken)? a. Please note damage on delivery receipt with drive. b. Keep a copy of delivery receipt with note for yourself.
WITHOUT SHORTAGE OR DAMAGE NOTATIONS ON THE DELIVERY RECEIPT, CLAIMS CANNOT BE FILED. If concealed damage is found when unpacking shipment, you must notify carrier within 48 hours after delivery and arrange for inspection. SAVE all packing material until inspection is complete.
1. Notify Jenner Ag of any shipping problems, as soon as possible. 2. Provide a copy of signed delivery receipt.
Jenner Ag Responsibility We will do everything we can to work with you and the carrier toward a quick and satisfying settlement.
If you have any questions, please contact: Jenner Ag Parts Department at 800-637-1692 option #1
DAMAGE CLAIM PROCEDURE
VISIBLE DAMAGE AT TIME OF DELIVERY Note name on carrier’s delivery receipt. Accept the shipment. It can be returned later, if repairs are not possible in the field.
1. Request a “damage inspection” from the delivering carrier. 2. The carrier will send their own people or contract an independent agency to make the inspection. 3. The inspector will request a signature on the report and leave a copy. 4. The carrier “damage inspection” isn’t final. If additional damage is found when repairs are started, contact the carrier and give them details of the additional damage. 5. Don’t move the shipment from the receiving area. Keep all shipping materials until the carrier damage inspection report is complete. 6. Take photographs of damage at time of delivery to document and keep on record. 7. Keep documentation of all expenses incurred due to damage.
1. You have 14 days after delivery to report damage not noted at time of delivery. a. Report damage immediately once found. 2. Request a “damage inspection” from the delivering carrier. a. The carrier will send their own people or contract an independent agency to make the inspection. b. The inspector will request a signature on the report and leave a copy. c. The carrier “damage inspection” isn’t final. If additional damage is found when repairs are started, contact the carrier and give them details of the additional damage. 3. Don’t move the shipment from the receiving area. Keep all shipping materials until the carrier damage inspection report is complete. 4. Take photographs of damage at time of delivery to document and keep on record. 5. Keep documentation of all expenses incurred due to damage.
PRICES & PURCHASING All prices are subject to change without notice.
A completed application for credit and a signed Customer Account Policy and tax exemption form (if applicable) must be on file before an account can be established.
CREDIT TERMS 1. Parts and service invoices/work orders are due 10th of following month. 2. Wholegood equipment and general invoices are due within 5 days of invoice date. 3. Warranty parts invoices must be stated as such at time of order. Parts will be invoiced to customer until credit has been received from manufacturer and: • Parts returned to Jenner Ag within 7 days of original invoice • Marked ‘Warranty’ with unit serial number, hours use and invoice number 4. Customers are responsible for paying invoices on time; returns or warranty claims will be credited back to customer account in accordance with the return policy listed below. 5. A service charge of 1.5% per month (an annual rate of 18%) will be charged on all late invoices not paid in accordance to terms above. 6. Delinquent accounts will revert to ‘Cash Only’ after 45 days. Future purchases will need to be prepaid, charged to a CNH Capital account or charged to a credit card. Jenner Ag accepts Visa, MasterCard and Discover.
RETURN POLICY Shipping/freight charges are not refundable unless the return is due to an error by Jenner Ag.
A copy of the invoice/packing slip must be included with the return to receive full credit. If no invoice/packing slip is included, a 20% restocking fee will be charged. Items must be returned within 30 days of invoice date to receive full credit.
Items received more than 30 days after the invoice date will be issued partial credit as follows: • 30-60 days after invoice date will be credited at 80% of purchase price • 61-90 days after invoice date will be credited at 60% of purchase price • No returns will be accepted after 90 days.
No returns will be accepted on the following items: • Wholegood parts and attachments • Unused assembly and kit items • Cut hose (including hydraulic), chain or belting • Special order parts (non-stocking items) • Anything that has been used.
The return date is the date the items arrive at Jenner Ag. Parts must be received unused and in original condition to receive credit.
DAMAGED MERCHANDISE Open and inspect all merchandise immediately upon delivery. Customer must claim shortage or damage due to carrier mishandling with the carrier.
Jenner Ag is not responsible for damage that occurs during outbound or return shipping.