DAMAGE PROCEDURES

DAMAGE PROCEDURES

WITHOUT SHORTAGE OR DAMAGE NOTATIONS ON THE DELIVERY RECEIPT, CLAIMS CANNOT BE FILED.
If concealed damage is found when unpacking shipment, you must notify carrier within 48 hours after delivery and arrange for inspection. SAVE all packing material until inspection is complete.

1. Notify Jenner Ag of any shipping problems, as soon as possible.
2. Provide a copy of signed delivery receipt.

Jenner Ag Responsibility
We will do everything we can to work with you and the carrier toward a quick and satisfying settlement.

If you have any questions, please contact:
Jenner Ag Parts Department at 800-637-1692 option #1

DAMAGE CLAIM PROCEDURE

VISIBLE DAMAGE AT TIME OF DELIVERY
Note name on carrier’s delivery receipt. Accept the shipment. It can be returned later, if repairs are not possible in the field.

1. Request a “damage inspection” from the delivering carrier.
2. The carrier will send their own people or contract an independent agency to make the inspection.
3. The inspector will request a signature on the report and leave a copy.
4. The carrier “damage inspection” isn’t final. If additional damage is found when repairs are started, contact the carrier and give them details of the additional damage.
5. Don’t move the shipment from the receiving area. Keep all shipping materials until the carrier damage inspection report is complete.
6. Take photographs of damage at time of delivery to document and keep on record.
7. Keep documentation of all expenses incurred due to damage.


CONCEALED DAMAGE

1. You have 14 days after delivery to report damage not noted at time of delivery.
    a. Report damage immediately once found.
2. Request a “damage inspection” from the delivering carrier.
    a. The carrier will send their own people or contract an independent agency to make the inspection.
    b. The inspector will request a signature on the report and leave a copy.
    c. The carrier “damage inspection” isn’t final. If additional damage is found when repairs are started, contact the carrier and give them details of the additional damage.
3. Don’t move the shipment from the receiving area. Keep all shipping materials until the carrier damage inspection report is complete.
4. Take photographs of damage at time of delivery to document and keep on record.
5. Keep documentation of all expenses incurred due to damage.