Field Service Techs stay busy no matter the season – and they need to stay on the road no matter what. So what happens when they need a part, or they have an issue with their own truck? Denny Groves, the Parts/Field Service Coordinator here at Jenner Ag, and the go-to guy when it comes to assisting anyone in the field. He has the answer.
“My role is to take care of all the parts and supply needs for the field service associates. Whenever they need something, they call me, and we as a team do whatever we need to get them their parts in the fastest way possible,” says Denny. “This year has made my role a tad more challenging with all the supply chain issues. It’s not what it normally is, and I have had to be resourceful and think outside the box to do everything in my power to get them the parts they need when they need them.”
Denny says if his guys are having an issue that’s outside of his job description, he still steps up to assist them any way he can. Even if that means just steering them in the right direction, he gladly will wear many hats to get the job done. That’s what it means to be a part of the Jenner Nation. “One person doesn’t know everything, but between all of us, when we put our heads together, we can probably figure it out,” he says. “Everybody everywhere has their own strengths and weaknesses, and we all can help balance each other out.”
Denny believes what makes Jenner Ag and the agriculture industry as a whole a great place to work is the rich knowledge that is shared. “I have been in this industry since 1989, and the job security and people are unlike most industries,” he explains. “Everybody has to eat, and that’s not going to go away. People need our industry, and they need individuals out there working in it who care.”