Being a field service technician is no easy task. You’re responsible for helping customers when they have an issue, during their most vulnerable time, and when they need to lean on you and what you offer. Travis prides himself on the way he can help people and build relationships. "Honestly, that's what I have loved since I've been in the industry—that ability to build a relationship with a customer and get to know them personally,” he says. “I can ask myself about their needs and wants, so I know how to help them better meet their goals. The more I know about a customer, the more they can pick my brain for what could help improve their operation.”
He relies on his Jenner Ag team and the experts at Case IH to help him when he needs it in whatever way best serves the customer, and from there, he makes it known that he is there for them whenever they need it.
Travis insists his customers call him anytime they have an issue, no matter the day or time. "If they are broken down in the field or have questions, they should call me,” he says. “It doesn't bother me to get calls after normal work hours. I have been on their side of things, and anyone who has experienced that knows that downtime is not a good time."
It’s a mantra that’s always on this mind, and it pushes him to deliver more for the Jenner Nation. As he says, "Our trucks say UPTIME, and that's what we strive for daily, to keep those customers going.”