Shop Flow - the art of optimizing the functionality of the Jenner Ag shop and something Blake Lowe, Shop Foreman, has covered. “I keep everyone in the shop focused. I want us all to work hard to not only maintain customer expectations but exceed them and to do that we need to work hard and maintain a clean work environment,” he says.
Blake started out as a technician in the very own shop he now manages, and the insight he gained from being on the floor has stayed with him to this day. He does more than set the tone; he’s another helping hand. “I try to be out in the shop with the guys as much as I possibly can, I like getting my hands dirty,” Blake says. “I want to be there to answer any questions they may have or just help them out wherever I can. Getting these machines out and ready is our number one priority, and we do whatever we can to get them to the customer efficiently and in tip-top condition.” He looks at every machine that comes through the shop as if it was his own. “I ask myself how would I want my piece of equipment to come back to me? I want us to do the best that we can for the best customer experience.”
He stays on top of his game by taking in all the knowledge he can on changes to equipment and technology, and he does even more research on his own time. “It’s a lot of reading, but I do what it takes to do this job. I want our customers to know the team working on their equipment is a knowledgeable one that cares about the job we do,” says Blake.