For the past 14 years Darrell Bailey, Field Service Technician, has woken up and given his customers the most efficient and leading service he can. Darrell describes himself as laid back and easygoing and says he is the perfect person to listen to a customer’s concerns while calmly working out a solution that will get them back up and running in no time.
“Staying calm helps immensely when you are in the field with a customer - when every minute you waste keeps them from doing their job,” says Darrell. “My job is to make their job easier and more efficient.” He does that by taking his time, doing the job right and most importantly, making sure his customer is informed and at the forefront of his mind.
Darrell says what keeps him on track is staying informed and prepared, and never hesitating to use resources available to him. “It’s not as simple as staying up to date on training or interacting well with customers. While that is all critical, you have to be able to manage all of that and more. I try to plan ahead so I can get to as many customers as is possible each day,” he explains. “I will figure out what my workload is for each day and try to schedule out each job, accordingly, considering all factors to make it the most efficient it can be. That way no one is waiting days for me to help them.”
“It’s not a one man show. If I have a problem, I pull my resources available to me, whether that be using my computer, my industry knowledge or my team at Jenner Ag.”