For Jay Steidinger, the job is simple: Uptime equals a happy customer. From planting to harvest and every season in between for eight years, he’s focused on maximizing Uptime for Jenner Ag’s retail fertilizer customers as part of the highly trained U-Maxx Service team.
“I am part of the team at Jenner Ag that offers tech support to customers that are having electronic issues,” he explains. “I work in tandem with other field service technicians daily to make sure our customers are taken care of.”
Jay says that’s one of the things he likes best about his job: supporting other technicians who in turn support customers. So he’s able to get the best of both worlds – front-line customer interaction as well as being part of a team that works from start to finish in the customer interaction. “That’s the most satisfying part of the job,” he says. “Not only do you get to solve a problem someone else is having, but you get that feeling of accomplishment as well.”
While problem solving one of the main parts of the job, Jay believes time management is critical as well – and that’s where understanding the ins and outs of not just the machine but the entire service team’s capabilities makes a difference. “Knowing what each person needs to work at their full potential, whether it’s a customer or associate. Everybody has something that makes them tick,” he says. “It teaches you the right way to interact with others to successfully get the job done.”
Getting the job done quickly, efficiently and expertly are Jay – and the entire Service team’s – focus. “When we are busy, I try to get down to solving problems so I can get help to everybody that needs it as fast as I can,” he says. “Knowing who to bring in for different jobs – and having the team resources to do that – makes a difference.”